Subscription policy

HydroFlo AirBolt Filter Replacement Subscription Policy

Effective Date: August 20, 2024

Thank you for choosing the HydroFlo AirBolt Filter Replacement Plan! Our subscription service is designed to ensure your air purifier performs at its best by providing timely filter replacements delivered straight to your door every 3 months. Please review the following policy to understand the terms and benefits of your subscription.

1. Subscription Overview

  • Frequency: Your subscription plan delivers a replacement filter for your HydroFlo AirBolt air purifier every 3 months.
  • Automatic Renewal: The subscription automatically renews every 3 months, ensuring you never miss a replacement. You will be billed for each shipment at the start of each renewal period.

2. Subscription Benefits

  • Convenience: Filters are delivered right when you need them, with no need to remember when to reorder.
  • Discounted Pricing: Enjoy a [X]% discount on each filter replacement as a subscriber.
  • Priority Support: Subscribers receive priority customer support for any issues or questions related to their AirBolt purifier.

3. Payment and Billing

  • Billing Cycle: Your payment method will be automatically charged at the beginning of each 3-month period. You will receive a notification before each billing cycle.
  • Accepted Payment Methods: We accept major credit cards, debit cards, and other payment methods as listed on our website.
  • Failed Payments: If a payment fails, we will notify you and attempt to process the payment again. If payment cannot be completed, your subscription may be paused until payment is successfully made.

4. Subscription Management

  • Changes to Subscription: You can update your payment method, shipping address, or modify your subscription plan at any time by logging into your HydroFlo account or contacting our customer service team.
  • Cancellation: You can cancel your subscription at any time with no penalty. To cancel, log into your HydroFlo account or contact us at support@hydroflo.com. Cancellations must be made at least 7 days before your next billing date to avoid being charged for the upcoming cycle.

5. Shipping and Delivery

  • Shipping: Filters will be shipped according to our standard shipping policy. You will receive a shipment confirmation email with tracking information for each delivery.
  • Address Changes: Please ensure your shipping address is up to date to avoid delivery issues. Address changes can be made in your HydroFlo account or by contacting customer support.

6. Returns and Refunds

  • Refunds: If you wish to return a filter, please refer to our Return and Refund Policy. Refunds for subscription filters will only be issued if the product is returned in its original, unused condition.
  • Damaged or Defective Filters: If you receive a damaged or defective filter, please contact us within 7 days of delivery. We will arrange for a replacement at no additional cost.

7. Contact Us

If you have any questions about your subscription, or need assistance, please contact us:

  • Email: support@hydroflo.com
  • Phone: 1-800-XXX-XXXX
  • Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

We appreciate your commitment to keeping your air clean and fresh with HydroFlo. Our Filter Replacement Subscription Plan is here to make maintenance easy and hassle-free, so you can enjoy the best performance from your AirBolt air purifier.